Family Respite Services supports during Covid-19 Emergency Response

The support for families through FRS is an essential service in our community. We are not closed and continue to be there for you. However, as recommended we have most of our staff working remotely and we have closed our main office to visitors during this emergency response. The best way for families and Direct Support Providers to contact Family Coordinators is through their email, but they will also be receiving their voice mail and returning calls. We want to be in contact with you. We ask that Direct Support Providers and families send in timesheets or invoices through email. Send them to

We know that this is a very stressful time for families and direct support providers. We continue to urge families to follow the guidelines provided by Public Health. Our request is that you refrain from having Direct Support Providers come into your home for three weeks if possible. The purpose of this is to minimize personal contact and risk of transmitting Covid-19 to families, children and direct support providers. Families may consider having a close family member support your child for a period of time.

We know that this is not possible for some families. For those families who continue to have someone coming into their home please check in with one another prior to have anyone in the home. On each visit, review whether anyone in the family, the direct support worker or people that live with either party have travelled, are in self-quarantine or are experiencing an symptoms that are associated with Covid-19. If any of these conditions are present then DO NOT go forward with the support. In addition, Direct Support Providers are urged to practice hand washing several times throughout the visit. If any family using in home support or Direct Support Providers who are actively working become affected by Covid-19 we need to know this information immediately.

We know that this will also create hardship for some Direct Support Providers. If you need information about emergency funds or Employment Insurance that are available through the federal government please reach out to us.

Throughout this period we want to urge everyone to stay connected with each other and with us, to believe that we will all get through this and taking these steps will help everyone in our community. We hope to see creative responses from families and Direct Support Providers about ways that you are maintaining connections and doing activities through on line and would love to share your stories! 

Informational web link regarding How to Self Monitor provided Public Health Ontario.

Steps on How to Get Involved

Family Respite Services is working with over 50 families that need a Direct Support Provider at this time.

You may want to get involved if:

  • You are 18 years of age or older
  • Have access to a vehicle
  • Can provide a long term commitment (at least 1 year)
  • Have related education or experience with working with people with disabilities
  • Live in Windsor/Essex County

Family Respite Services (FRS) helps families connect with people who are interested in providing direct support. The family chooses the person that best meets the needs of their child and family.  E-mail your resume to


Register your profile on to begin the screening process

  • Click on in the drop down box
  • Select Ontario, Windsor/Essex and language preference
  • Click on respite provider registry on the left hand side of the page
  • Click on the respite provider application link in the middle of the page
  • Complete the Online Respite Provider Application (please elaborate in detail)
  • A staff member at Family Respite Services will call you if we are going to proceed with an in person screening
  • If an in person screening is scheduled we will require a current police clearance (within the last 6 months) and 3 reference letters that will be verified. If you don’t have a police clearance please hold off until you are at the in person screening.
  • You can gather 3 reference letters to bring to the in person screening.

Once you have completed the screening process you will be able to access profiles of families who are looking for a direct support provider and post information about your skills, interests and availability. The information that you upload does not identify you or the family by name until the family requests your profile. This is a safe, effective tool that families and Direct Support Providers use across Ontario.

Imagine the impact you can have with a child!

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