Family Respite Services supports during Covid-19 Emergency Response

The support for families through FRS is an essential service in our community. We are not closed and continue to be there for you. However, as recommended we have most of our staff working remotely and we have closed our main office to visitors during this emergency response. The best way for families and Direct Support Providers to contact Family Coordinators is through their email, but they will also be receiving their voice mail and returning calls. We want to be in contact with you. We ask that Direct Support Providers and families send in timesheets or invoices through email. Send them to

We know that this is a very stressful time for families and direct support providers. We continue to urge families to follow the guidelines provided by Public Health. Our request is that you refrain from having Direct Support Providers come into your home for three weeks if possible. The purpose of this is to minimize personal contact and risk of transmitting Covid-19 to families, children and direct support providers. Families may consider having a close family member support your child for a period of time.

We know that this is not possible for some families. For those families who continue to have someone coming into their home please check in with one another prior to have anyone in the home. On each visit, review whether anyone in the family, the direct support worker or people that live with either party have travelled, are in self-quarantine or are experiencing an symptoms that are associated with Covid-19. If any of these conditions are present then DO NOT go forward with the support. In addition, Direct Support Providers are urged to practice hand washing several times throughout the visit. If any family using in home support or Direct Support Providers who are actively working become affected by Covid-19 we need to know this information immediately.

We know that this will also create hardship for some Direct Support Providers. If you need information about emergency funds or Employment Insurance that are available through the federal government please reach out to us.

Throughout this period we want to urge everyone to stay connected with each other and with us, to believe that we will all get through this and taking these steps will help everyone in our community. We hope to see creative responses from families and Direct Support Providers about ways that you are maintaining connections and doing activities through on line and would love to share your stories! 

Informational web link regarding How to Self Monitor provided Public Health Ontario.

Managing your support funding

  • Help for families who are engaging someone to support their son/daughter/sister/brother
  • Tips for determining employment status, recruitment, interviewing, screening and contracting

Table of Contents:

3 Managing Your Funding- An Introduction
4 What is Direct Support - Roles, Responsibilities, Alternate Titles
5 What Does It Mean To Administer The Funds Yourself? Employment Status- Independent Contractor Or Employee?
6 What is The Difference Between Self-Employed Or Employee?
7 Canada Revenue Agency Guidelines For Employer Responsibilities
8 Option 1- Purchasing The Services Of A Self-Employed Contractor
9 Developing a Contract Agreement Letter With a Self-Employed Contractor Paying Your Self-Employed Contractor
10 Option 2- Employing Someone as a Direct Support Provider
11 Finding The Right Person To Provide Support- The Process
12 Developing a Description of What You Want the Person To Do
13 Advertising- Developing an Ad, Where To Advertise Resources To Help You Find A Person
14 Choosing The Best Person- What is Important To You? Considerations and Qualities to Think About
15 Meeting and Interviewing
16 Ensuring a Presence of the Person Being Supported
17 You’ve Chosen Someone- What Do You Need To Do Before Finalizing Your Decision?
18 Forms You Will Need
19 Ensuring Success- Getting Started, Orientation
20 Providing Feedback, Reviewing The Service Relationship
21 If There Is A Problem- Addressing Issues, Ending The Contract
22 – 31 Sample forms

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