FAMILY RESPITE SERVICES
OUR NEW ADDRESS EFFECTIVE JULY 30,2020 IS:
2565 OUELLETTE AVE. SUITE 150 N8X 4V8
OUR PHONE NUMBER REMAINS 519 972 9688
Our office is located at the curve on Ouellette Ave. just past Eugenie. You can access our parking lot going south on Ouellette, turning right into a driveway at the curve. Coming from the south (e.g. coming from E.C. Row), you can also access our parking lot from Dougall, across from Bluewater Pools. You will see the sign for Deloitte on our building. Our reception is on the south, facing Teppermans.
Families and Direct Support Providers, please continue to send invoices and timesheets by email.
Family Respite Services supports during Covid-19 Emergency Response
The support for families through FRS is an essential service in our community. We continue to be there for you. Our Family Coordinators are working most of the time from their home with scheduled office days. The best way for families and Direct Support Providers to contact Family Coordinators is through their email, but they will also be receiving their voice mail and return your call. Our office is open for essential visits only. Our Family Coordinators are not doing home visits at this time.
Some families are scheduling their respite support and have their Direct Support Provider coming to their home or taking their child out for community outings. We ask that families and DSP go through the screening protocol suggested by Public Health prior to each visit. Reschedule if anyone has symptoms associated with Covid-19 or has had contact with someone with Covid-19. Especially with children returning to school and people having more contacts outside their home, we urge people to be cautious and vigilant. All Direct Support Providers need to wear a mask while providing support. We also urge families and Direct Support Providers to choose low risk activities such as walks in the park instead of attending activities with larger groups.
Timesheets and Invoices
We ask that Direct Support Providers and families send in timesheets or invoices through email. Send them to firstname.lastname@example.org. These can also be faxed. If it is critical that you drop off paperwork at our office there is a table inside our door for this purpose and we will get it to the right staff person.
Meeting in Person:
Our Family Coordinators will continue to primarily have contact with people by telephone or other virtual means. If there is a barrier to services that can’t be addressed by virtual support, we will arrange an in-person meeting at our office. Everyone coming into our office must wear a mask.
We are screening applicants for respiteservices.com to assist families. Applicants should register on the site and someone will follow up with you to arrange a time to speak on the telephone. Any interviews will be done by computer link unless there is a substantial barrier to this process.
Weekend with Friends and the Spago Home
We are scheduling out of home respite for periods of time during the day at Weekend with Friends on Howard Ave. No children will be sleeping overnight until further notice. There is a strict protocol in place for respite at these locations.
If you have any questions call our office. We’re all in this together!